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The HDG Guarantee

The HDG Guarantee

We offer all our customers a 12 month guarantee to show the confidence we have in the durability and longevity of all the products we sell.

Hackney Dog House warrants to the original purchaser that it’s products are free from any defects in materials and workmanship.  This is a 12 month warranty which begins at the date of purchase.

The warranty will cover your product under the following conditions:

  • Any defect due to a genuine manufacturing fault causing the case to become unfit for purpose.
  • You are the original purchaser of the product from the Hackney Dog House  website.
  • Hackney Dog House is still an actively trading company.

Conditions under which the warranty is not valid:

  • General wear and tear to the product.
  • Accidental damage – this includes misuse and improper care taken with the product.